RETURNS

HOW DO I RETURN AN ITEM?

 All returns must email info@jaydaswim.com.au with your order number and reason for return.

  • All returns must be in their original condition, with tags attached including hygiene seal. We will not accept tampered or worn goods. 
  • All return emails must be submitted within 14 days of purchasing, international orders within 21 days.
  • We do not offer refunds (unless faulty).
  • We will accept exchanges and credit notes. Once your exchange has been received, we will issue an exchange or credit note for re-purchase.
  • All sale items are final.We do not accept any returns, exchanges or credits on sale or promotion items.

 

JUST TO NOTE

  • In the case of a faulty item, please email us at info@jaydaswim.com.au. We will incur all postage costs, so please be sure to include a receipt.
  • If the item is deemed faulty, we will provide a full refund.

In the case that a return does not reach us, we will not be held liable. Please ensure you use a tracking safe method.